ISO 27001 Certification
Achieved on the First Attempt
How Nexeris helped DropStream build and audit a right-sized ISMS, pass Stage 1 and Stage 2 certification audits with zero major non-conformities, and unlock enterprise sales.
Client
DropStream
Industry
E-commerce, Supply Chain Logistics, SaaS
Compliance
ISO/IEC 27001:2022
The Challenge
DropStream, a high-growth SaaS platform automating fulfillment integrations across hundreds of shopping carts, marketplaces, and warehouse management systems, processes a massive volume of sensitive transaction and customer data. To win and retain enterprise clients, especially large-scale 3PL operators and international brands, they needed concrete, independent proof of institutional information security.
The Path Forward Was Not Clear: DropStream lacked the internal GRC expertise to decode the standard’s complex structural requirements. As a lean, engineering-focused organization, they could not afford to divert their development team to build out compliance documentation or manage an audit preparation cycle from scratch. They needed a partner who could guide them through the ambiguity, demystify the process, and minimize the internal burden.
The company needed a partner who could map their existing infrastructure to the standard, design right-sized controls, perform the mandatory internal audit, and stand with them through the full certification process.
The Solution
Nexeris designed and executed a hands-on, end-to-end ISMS implementation tailored to DropStream’s cloud-native architecture and agile operational model.
Discovery and Contextual Alignment: Rather than imposing a rigid, boilerplate framework, Nexeris met DropStream exactly where they were. We mapped their existing AWS infrastructure, Ruby on Rails integrations, and engineering workflows to ISO 27001 controls, identifying the most efficient path to bridge the gaps.
Control Design and Implementation Support: Nexeris co-designed right-sized policies and operational controls, including secure access management, encryption protocols, and vulnerability management, that satisfied the 2022 standard without introducing unnecessary friction into daily operations.
Mandatory Internal Audit: Prior to the official registrar assessment, Nexeris conducted the mandatory internal audit. This served as a realistic dry run, isolating remaining process gaps and instilling the team with full confidence heading into certification.
Full-Lifecycle Audit Representation: Nexeris stood with DropStream through both the Stage 1 (Documentation Review) and Stage 2 (Implementation Effectiveness) external certification audits, managing administrative logistics and providing real-time support throughout.
The Results
DropStream successfully achieved ISO 27001:2022 accredited certification on the first attempt. Their security posture is now verified against all 93 Annex A controls, enterprise sales cycles are fast-tracked, and a lightweight continuous compliance program runs seamlessly alongside daily development.
First-Time Certification Achieved
ISO 27001:2022 accredited certification obtained with zero major non-conformities
Verified Enterprise Trust
Security posture verified against all 93 Annex A controls by an accredited third-party certification body
Zero Disruption to Engineering
Full ISMS built and audited without derailing core product development operations
Sales Pipeline Velocity
Enterprise risk questionnaires that once took weeks are now fast-tracked, protecting existing revenue and clearing barriers to larger contracts
Client Perspective
"Nexeris was instrumental in guiding us through our ISO 27001 certification. Before our engagement, we genuinely didn't understand what the process involved. Nexeris took the time to really understand where we were as an organization first, then met us exactly where we were. They performed our initial internal audit and walked us through both the Stage 1 and Stage 2 audits all the way to certification. Throughout it all, they were always available to answer questions and work through any compliance challenge we encountered. I'd recommend them to any organization serious about building a resilient compliance program."
— Karl Falconer
CTO, DropStream
Key Takeaways
Meet the Client Where They Are: Effective GRC consulting does not mean forcing a small-to-midsize tech company to operate like a massive financial enterprise. Customizing policies to match existing operations accelerates implementation and ensures long-term operational success.
Demystification Drives Execution: High-stakes frameworks like ISO 27001 are intimidating to tech-focused teams. Translating compliance requirements into concrete, actionable steps removes internal paralysis and builds immediate momentum.
Active Partnership vs. Advisory-Only: Guiding a client all the way through the final external audit, rather than simply handing over a gap assessment and walking away, guarantees a smooth certification process and creates an exceptional customer experience.
Ready to Achieve ISO 27001 Certification?
Download the full case study to learn how Nexeris builds right-sized security programs that pass certification on the first attempt.
Contact Nexeris today to learn how we can help your organization achieve ISO 27001, ISO 27701, or any compliance certification, on your timeline, without compromising quality.